36jili Privacy Policy – How We Handle Your Personal Data

When you register for an account on 36jili, we collect the personal details you submit, including your full name, date of birth, email address, and contact number. This information is required to verify your identity, confirm your eligibility to play, and keep your account secure. We may also collect payment-related details such as your preferred deposit method and transaction history in order to process your deposits and withdrawals accurately. If you contact our support team, we retain records of that communication to help resolve your queries efficiently. All information you provide is stored securely and used only for the purposes described in this policy.

When you browse or use the 36jili platform, we automatically collect certain technical data to help us operate and improve the service. This includes your IP address, device type, browser version, operating system, and the pages you visit within our platform. We also record session data such as login times, game activity, and navigation patterns to detect unusual behaviour and protect your account from unauthorised access. This data is collected using standard web technologies and is not used to identify you personally beyond what is necessary for platform security and performance. We do not sell or share this automatically collected data with third-party advertisers.

The personal data we collect is used to create and manage your 36jili account, process your transactions in Philippine pesos, and deliver the gaming experience you expect. We use your contact details to send you important account notifications, such as deposit confirmations, security alerts, and updates to our terms or policies. Where you have opted in, we may also send you information about promotions available on the platform — you can withdraw this consent at any time. We are required by Philippine regulations to retain certain records for compliance and anti-money laundering purposes, and your data may be reviewed as part of those obligations. We will never use your data for purposes that are incompatible with those stated in this policy.

36jili does not sell your personal data to third parties under any circumstances. We may share limited information with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only to the extent necessary to deliver those services. All third-party partners we work with are contractually required to handle your data in accordance with applicable Philippine data protection laws. We may also disclose your information to regulatory authorities or law enforcement agencies when required to do so by law, court order, or to protect the rights and safety of our users. Outside of these specific circumstances, your personal data remains strictly within the 36jili platform.

We take the security of your personal information seriously and implement a range of technical and organisational measures to keep it safe. All data transmitted between your device and our platform is encrypted using industry-standard protocols to prevent interception. Access to personal data within our organisation is restricted to authorised personnel who need it to perform their job functions, and all staff are trained on data handling responsibilities. We conduct regular security reviews to identify and address potential vulnerabilities in our systems. While no online platform can guarantee absolute security, we are committed to maintaining the highest practical standards of data protection for every player in the Philippines.

As a player based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You may also ask us to correct any inaccurate or incomplete data, or to delete your personal information where there is no longer a legitimate reason for us to retain it. If you wish to withdraw your consent for marketing communications, you can do so by contacting our support team and we will action your request promptly. You have the right to object to certain types of data processing, and we will respond to all data-related requests within a reasonable timeframe in accordance with applicable law. To exercise any of these rights, please reach out to us using the contact details provided on this page.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents may be kept for a minimum of five years following account closure to comply with anti-money laundering requirements. Once the applicable retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. If you request account closure, we will begin the deletion process for data that is no longer required, while retaining only what we are legally obliged to keep. You may contact our support team for more information about how long specific categories of your data are retained.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine regulations. When we make material changes, we will update the date at the top of this page and, where appropriate, notify registered players through the platform. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of the 36jili platform after any changes have been published constitutes your acceptance of the revised policy. If you have questions about any update, our support team is available to help clarify the changes.